FAQ's

nufsh help center


How can I place an order on Nufsh.com? Do I have to create an account to shop from Nufsh.com?

Not Necessarily! Your dream wardrobe is just an email address away. But if you register with us, you can easily add your favorites to the Wishlist and shop them whenever you want. What if their prices go down like anything? You don’t want to miss that.


What if I forget my password?

We got you covered in this case. Click on the ‘Forgot Your Password?’ link mentioned at the Sign in page and provide your registered email address. You will then receive a mail with a link to reset your new password.


How do I get email updates from Nufsh.com?

Quite easy! If you want to receive all the latest updates of Nufsh for example latest collection, season’s trends, exclusive offers, and discounts, enter your email address under ‘Subscribe’ at the bottom of our homepage. You can also manage the type of emails you want to receive under ‘My Account’. Isn’t it the easiest way to up your fashion game!?


How to place an order on Nufsh.com?

We made it as simple as an online shopping could ever be. Here’s how :


  1. Pick a category from the navigation menu or you can also use search box to explore a specific style or trend.
  2. Select the size and then go to ‘Add to bag’. After selecting all the products, proceed to checkout page.
  3. You can log into your account to complete your order. In case you do not have an account, enter your email address to place the order successfully.
  4. Enter your delivery address and payment details, and then select a delivery mode to successfully place your order. Once the process is complete, we will prepare your order for the shipping. We ensure you to keep updated at every stage of your order.
Is it possible to place an order over the call?

Yes, you can, and we have a team of extremely friendly and skilled professionals who are keen to help you in placing the order over the call.


Where can I look for size and fit advice?

Select ‘Size Guide’ option available on the product page and view the conversion chart. You can also check the model measurements and other relevant information available on the product page.


Can I cancel or make changes to my order?

Yes, you can. But make sure to contact our Support team as soon as possible to cancel or make changes to your existing order. Also, for any addition of products, you need to place a new order. To know further regarding the cancellation of an order, view our Return & Refunds Policy Page.


Why is Nufsh.com pricing unique?

Because you will love what you see! At Nufsh, we make sure to only partners with the best and the most luxurious global brands to offer you the premium and trendiest range. Since the respective brand partners decide the prices, it may vary based on your destination place and from where you order a product.


We have no control over the price variation, but we will make sure to provide you the most accurate price available to your place while placing an order. To see the most precise rates, visit our delivery page available on the website.


Note : At any time, keeping a product in your bag or Wishlist does not secure it at a specific price.


Which all currencies can I make a purchase?

Your destination country determines the currency you can shop with and the same is shown at the checkout before placing an order. If your desired currency is not available at the checkout, your order will be levied in AED or USD for a competitive exchange rate.


When will you charge my saved card?

If you choose to pay online via debit card/ Credit Card, Nufsh.com will fetch payment only at the point you place an order on Nufsh.


What all payment methods Nufsh accepts?
  1. VISA
  2. Master Card
  3. American Express
Are my personal details safe with Nufsh?

Absolutely! All the information provided by you is safe and confidential with us, and we make sure to only give it out with your approval or for any legit reason. To know more, view our Privacy Policy page.


Can I reserve an item to buy later?

Unfortunately no because we believe in providing a fair share of shopping new trends and exclusive items to everyone. Thus, keeping an item in your shopping bag or Wishlist does not reserve it.


Are Nufsh.com items authentic?

Speaking of the authenticity, we strive to provide the best customer experience thus our collection is the exclusive creation of the best luxury fashion brands from all across the globe and ensure the utmost quality.


Authenticity cards and serial numbers may not always be included with your item if the designer/Vendor/Partner has not issued the same.


How will my order be packaged?

Nufsh takes the utmost care of the packaging, and thus our every item is carefully wrapped in a nice Nufsh box so that the product reaches your door in the best possible condition. Additional branded items such as dust bags must be included if provided by the designer.


RETURN POLICY

If in any case you are not satisfied with your purchase with Nufsh and want to return the product you bought, kindly check the below mentioned terms and conditions of our Return Policy to get the job done at the easiest.


Returned items must be in terms with our return policy to proceed further. Kindly go through the below mentioned terms while going for a return –


  1. The return is only applicable for the 14 days from the date of delivery. So, make sure to contact us within this time frame.
  2. While returning products, ensure that they are unused, unworn, and undamaged, with all the original tags and packaging intact.

For footwear and other accessories, make sure to return them with original boxes and bags, and kept inside a safe external box for the shipping purpose.


  1. Do not spoil the soles of the footwear or ruin the box while trying on the products.
  2. If the product is delivered with an attached safety tag or any brand tag, please return it with the same.
  3. For Beauty and cosmetic products, please ensure to not open the seal and return them unused.
  4. Hosiery, lingerie, and swim-wear products are not available for return in any circumstances.
  5. Please return the jewelry items in the same condition as they were delivered, along with all branded packaging and documents provided with it.

Please ensure to follow the criteria as mentioned above while trying on your received products so that you can enter for a hassle-free return.


If in case you wish to return or cancel a product that was right to your specifications, please view our ‘Customized Items’ section below for further details or contact Customer Service for help.


After the successful return of the purchased item, you will receive the refund in the same payment mode you bought it, excluding the delivery charges. You can also track the return of your order by using the tracking number mentioned on your Return Label or you can also see the status in ‘Orders & Returns’ under My Account. Or it would be best if you select Nufsh.com credit for the refund, so that in future when you shop, you don’t have to bother your credit/debit card.


Faulty items

We put a significant emphasis on the packaging of the product, but in any case, if you are not happy with the packaging of the delivered product or it doesn’t really match the said description on website, please contact our Support Team at the earliest.


In this case, we will either arrange for an entire replacement of your order or a return and a full refund for the faulty item.